At Biozone Scientific, we strive to provide our customers with the most effective air purification solutions. To help you get the most out of our products, we’ve compiled answers to some of the most frequently asked questions about our various systems. Whether you’re dealing with airborne grease, lost keys, or sizing and installation issues, this guide has you covered.
The photoplasma produced by the AIRCARE system helps break down grease, making it unlikely for the vents to become blocked. However, to ensure optimal performance, it is important to clean the AIRCARE unit regularly.
If you lose your key, please contact your local dealer to obtain a replacement.
Sizing and installation can vary depending on the specific ice machine model. For precise instructions, please consult your local distributor who will assist you with the process.
Mould presence after installation can occur due to poor installation or undersized units. Please contact your local distributor for assistance in diagnosing and resolving the issue.
Yes, the ICEZONE is certified with NSF 169.
To reset the indicator light, follow these steps from the manual:
Yes, UV light in the CCX system is highly effective at killing mould by blanketing the entire environment where the lamp is used, ensuring comprehensive disinfection.
The manual provides detailed wiring information. If you need further assistance, please contact your local distributor.
Biozone Scientific uses UVCalc, a software tool that simplifies and automates the process of selecting the most optimized, custom CCX configuration.
The CCX Energy system uses a UV-C lamp operating at a wavelength of 254 nanometers, which is highly effective for disinfection and sterilization.
When properly installed by a qualified technician, the OGR system should have little to no UV light leakage.
Unlike auto chemical cleaners, the OGR system does not spray harmful chemicals and can operate continuously to maintain cleanliness.
Instructions for cleaning the lamps can be found in the manual.
The PURIZONE unit retains the last state it was in when switched on at the mains or plugged in. If the unit was on before being unplugged, it will turn on when plugged back in. Conversely, if it was off, it will remain off when reconnected.
Contact your local dealer to obtain a replacement key.
Use the ‘Security Key’ that comes with the unit. Press the pinhole on top of the ON/OFF button for a few seconds to reset the unit.
If the security key is lost, a paper clip can be used to press the pinhole on top of the ON/OFF button for a few seconds to reset the unit.
No, the MOBIZONE does not come in a USB version due to the high-power demand of the Photoplasma lamp.
To obtain replacement filters, please contact your local distributor.
No, you must use only genuine Biozone Scientific lamps. Using other bulbs will void the warranty.
Yes, power surges can cause photoplasma lamps to fail. Ensure your unit is protected against surges to maintain its functionality.
The shelf life of a photoplasma lamp is one year. After this period, the quality of the lamp can degrade.
Over time, you may get used to the smell of ozone. As long as the unit is operating correctly and solving your issues, the lamp is still working effectively.
Biozone Scientific is highly committed to customer safety. All units have been tested, and if properly installed and used, they are perfectly safe.
The standard warranty is one year. This can be extended to two years if you register at this link.
Unfortunately, Biozone Scientific is not permitted to sell products in the state of California.
We hope this guide helps you understand more about our products and how to get the best performance out of them. If you have any additional questions, please complete the form below
