BSG (UK) Ltd is committed to protecting the privacy and security of your personal data.
Our Website is not intended for children (under the age of 13) and we do not knowingly collect data relating to children.
Who are we?
BSG is the controller and responsible for your personal data.
How to contact us
Full name of legal entity: BSG (UK) Ltd
Email address: [email protected]
Postal address: Keble House, Southernhay Gardens, Exeter, Devon, United Kingdom, EX1 1NT
You have the right to make a complaint to a supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority so, please contact us in the first instance.
Our supervisory authority in the United Kingdom (UK) is the Information Commissioner’s Office (ICO) (www.ico.org.uk).
Our lead supervisory authority in the European Union (EU) is the Office of the Data Protection Ombudsman in Finland (https://tietosuoja.fi/etusivu).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third party links
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (“anonymous data”).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel an order you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Please contact us if you need details about the specific lawful basis we are relying on to process your personal data where more than one ground has been set out in the table below.
|Type of data
|Lawful basis for processing including basis of legitimate interest
|To register you as a new customer
|Performance of a contract with you
|To process and deliver your order including:Manage payments, fees and chargesCollect and recover money owed to us
|IdentityContactFinancialTransactionMarketing and Communications
|Performance of a contract with youNecessary for our legitimate interests (to recover debts due to us)
|IdentityContactProfileMarketing and Communications
|Performance of a contract with youNecessary to comply with a legal obligationNecessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey
|IdentityContactProfileUsage(Marketing and Communications
|Performance of a contract with youNecessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To respond to your enquiry
|Necessary for our legitimate interests (to develop and grow our business, and provide good client service)Performance of a contract with you
|To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and to prevent fraud and in the context of a business reorganisation or group restructuring exercise)Necessary to comply with a legal obligation
|To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
|ContactTechnicalUsageMarketing and Communications
|On the basis of your consentNecessary for our legitimate interests (to assess customer trends, to develop and grow our business and to inform our marketing strategy)
|To use data analytics to improve our Website, collections, marketing, customer relationships and experiences
|ContactTechnicalUsageMarketing and Communications
|On the basis of your consentNecessary for our legitimate interests (to define types of customers for our services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)
|To make suggestions and recommendations to you about goods or services that may be of interest to you
|IdentityContactTechnicalUsageProfileMarketing and Communications
|Necessary for our legitimate interests (to develop our products/services and grow our business)
|To comply with our legal obligations in connection with:Data protection.Tax.Health and safety.Anti-money laundering.Anti-discrimination.Mandatory reporting obligations.Disclosures required by law enforcement agencies.Fraud investigations.Any other legal obligations placed on us from time to time.
|Any relevant type
|Necessary to comply with a legal obligation
|To deal with legal disputes, including bringing or defending legal claims
|Any relevant type
|Necessary for our legitimate interests (to defend and enforce our rights)
How to unsubscribe from marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage, Profile and Marketing and Communications Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing email sent to you orby contacting us at any time using the contact details set out above.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
We may share your personal data with the following third parties for the purposes set out in the table above.
We may also share your personal data with third parties in the following circumstances:
We may transfer your personal data outside the UK. We will only do so if adequate protection measures are in place in compliance with the applicable data protection laws, such as:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.